What is Monterelle?
Monterelle is a Netherlands-registered fashion brand offering a curated selection of clothing and footwear for men and women in Australia. Our collections focus on timeless, understated style, inspired by classic European design and adapted to the Australian climate.
We value clarity, reliability, and transparency, providing clear information on pricing, shipping, returns, and customer support for a straightforward online shopping experience.
Do you offer free shipping?
Yes. We offer free shipping on all orders within Australia.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 5–7 business days after dispatch.
Total estimated delivery time: 6–9 business days.
Do you ship internationally?
No. We currently ship within Australia only and do not offer international shipping at this time.
What is your return policy?
You can return items within 30 days of delivery.
There are no restocking fees, and refunds are processed within 10 business days after inspection.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Where should I send my return?
All returns must be sent to our return address in The Netherlands.
Return address:
Bours Enterprises
Burglaan 4
7314 BL Apeldoorn
The Netherlands
How long do refunds take?
Once your return is received and inspected, refunds are processed within 10 business days.
Can I exchange an item?
Yes. Exchanges are possible. Just email us at support@monterelle.com and mention that you’d like an exchange.
Exchanges are subject to availability.
What payment methods do you accept?
At Monterelle, we accept Visa, Mastercard, American Express, Apple Pay, PayPal and Google Pay.
All payments are processed securely in AUD (Australian Dollar) using encrypted checkout systems.
Is my personal and payment information safe?
Yes. Your information is protected with secure encryption and trusted payment providers. We do not store card details, and your data is used only to process orders and provide our services securely.
I didn’t receive my order what should I do?
If your order hasn’t arrived yet, please first check the tracking link in your shipping confirmation email.
If you still need help, contact us at support@monterelle.com or call +31 687387753, and we’ll be happy to assist you.
Can I update or cancel my order?
Yes, you can cancel or update your order within 2 hours of placing it by contacting us at support@monterelle.com.
After this time, the order will already be in processing and can no longer be changed or cancelled.
Still need help?
You can contact us at support@monterelle.com or by phone at +31 687387753.
Customer service is available Monday–Friday, 9:00 AM – 5:00 PM (AEST), with anaverage response time within 24 hours on business days.