Frequently Asked Questions
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 5–7 business days after dispatch.
Total estimated delivery time: 6-9 business days.
What is your return policy?
At Monterelle, you can return items within 30 days of delivery.
- Start a return by emailing support@monterelle.com with your order number.
- No restocking fees.
- Refunds are processed within 10 business days after inspection.
- Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
- Order cancellations are possible within 2 hours of placing your order.
- Exchanges are available, subject to stock.
What payment methods do you accept?
At Monterelle, we accept Visa, Mastercard, American Express, Apple Pay, PayPay and Google Pay.
All payments are processed securely in AUD (Australian Dollar) using encrypted checkout systems.
Is my personal and payment information safe?
Yes. At Monterelle, your personal and payment information is protected using SSL encryption and secure payment providers. We do not store card details, and your data is used only to process orders, provide service, and comply with legal requirements.
Still need help?
You can contact us at support@monterelle.com or by phone at +31 687387753.
Customer service is available Monday–Friday, 9:00 AM – 5:00 PM (AEST), with anaverage response time within 24 hours on business days.
